We’ve refreshed the mobile app home screen to better support members in starting meaningful conversations with Nova, their AI wellbeing coach

New members will see welcoming starter topics to help them get started, while returning members will receive personalized suggestions based on their previous chats with Nova.

The more members connect with Nova, the more tailored their experience becomes, offering relevant support and topics to explore, ensuring their journey is always adaptive and focused on their needs.

This update makes it easier than ever for members to jump into the topics that matter most.

Introducing our new mobile home screen powered by Nova, designed to help you have more meaningful conversations. This update includes conversation starters that make it easier for you to chat with Nova about topics that matter to you.

This change is all about enhancing your experience with Nova, supporting your wellbeing journey through engaging and purposeful conversations. Dive in and let Nova guide you towards better mental wellbeing.

Start conversations that matter—whether you want to talk, reflect, or find support.

We’re excited to share that Nova now recommends Employee Assistance Program (EAP) partner services directly within the chat interface.

What’s New

• When Nova detects that a member requires human support, it will provide them with a localized phone number.

• Members can make the call directly from the chat interface. 

Why It’s Important

The ability to make timely, context-aware recommendations means that members receive the right support exactly when they need it, making it simpler to understand and navigate the services that are available to them.

In our latest update for Nova, we have upgraded our functionality to enable our members to clear their conversation history. The feature has been hotly requested by many and we can't thank you enough for your ongoing feedback in making Nova the best that it can be. 

So what's changed? 

• This feature enhances your control over your interactions with Nova. Now, you have the option to clear your conversation history whenever it suits you. 
• You can clear your chat history by opening the settings in the top right corner of the chat interface and selecting ‘Clear Chat History.’

Why does this matter?

• Having the ability to start fresh lets you concentrate on the issues and goals that are most relevant to you.
• Designed with personalization in mind, this feature ensures your coaching experience remains tailored and effective, focusing on what truly matters to you.

Nova now has a conversational onboarding process that enhances the Unmind experience for all new members. Our focus is on helping everyone feel supported and connected right from the start.

What's new

• Welcome conversation: Engage in a personalized chat with Nova to tailor your experience from day one.
• Personalized responses: Nova gathers your information to provide responses that fit your unique needs.
• New home screen: Look forward to a new home screen designed to enhance your interaction (coming soon).
• Easy access: Access the welcome conversation seamlessly within the Nova tab on Nova-enabled subdomains.

Why this matters

The welcome conversation is designed to help all members feel comfortable interacting with Nova from the very beginning. It provides a quick way for everyone to see how Nova can support their wellbeing, and the more they share, the better Nova becomes at delivering personalized responses that truly resonate.

The following bug fixes and improvements were made in the last month, to make your experience just a little bit smoother.

✨ Eleanor fixed an issue where messages from the Nova landing page in MS Teams weren't being sent correctly.

✨ Mima fixed an issue where pressing the magic button on the login page would auto-submit when users hit enter.

✨ Ashley tackled a memory issue in our Chat API.

We're excited to announce that we've just released our latest sizzle reel, a hot and spicy update of what we've been up to over the past few months at Unmind! Click below to catch up on:

• Our biggest milestone yet with Unmind Talk and the incredible impact it’s having with our members.
• The exciting developments in the world of AI with Nova and it’s power in boosting employee engagement with mental wellbeing.
• Our continued commitment to our rigorous privacy and safety policies and guidelines.
• Deploying our most advanced practitioner matching tool to date, powered by AI.
• How we’re leveraging Gen AI to give organizations the ultimate insights into their mental wellbeing strategy.
• What’s on the Horizon for Unmind!

Watch the video here.

The following bug fixes and improvements were made in the last month, to make your experience just a little bit smoother.

✨ Cam prevented Nova’s responses from auto-scrolling on mobile, drastically improving readability.

✨ Vik improved how Nova makes content recommendations to prevent hallucinations.

✨ Ashley sorted out Nova’s repeat responses on web.

✨ Abbie fixed a calendar problem that prevented Talk practitioners from booking sessions.

We’ve just launched our new Conversation Summaries feature for Nova (our AI Coach), which improves how it remembers previous interactions with you and uses that information to personalize your experience with historical context.

What's new

• Nova is equipped with improved memory, allowing it to better understand and recall key points from your past conversations.
• By running AI in the background, Nova creates concise summaries of your sessions, ensuring that it always has an up-to-date context when responding to you.

Why this is important

Moving forward when you have a conversation with Nova, it will be able to offer up relevant and original recommendations based on the ongoing flow of your conversations. This means you won't have to reiterate problems from the past or ask for alternative suggestions that Nova has already offered, improving the quality of each conversation and the recommendations it is able to give you.